All sales are final. We do not except returns due to Federal Law of which used human hair products cannot be returned due to hygienic reasons.
We suggest that you inspect the hair without opening the bundles to make sure the product is to your satisfaction. We cannot accept back any human hair that has been installed or altered (washed, brushed, combed or cut). Chemical alterations, or any modifications made to the product subsequent to the sale, make all guarantees null and void.
If it’s determined that Queen of Diamonds Hair is the party at fault we shall exchange the product at no additional cost to the customer. You must contact us within 5 business days of receiving your package to qualify for an exchange.