Terms & Conditions
Please read this information carefully as it contains important details about our store policy that may apply to you.
At Queen of Diamonds Hair, LLC., customer satisfaction is our #1 goal. We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected prior to shipping. Because of the nature of the product, and because each individual bundle comes from a separate donor, we cannot guarantee hair color or texture to be an exact match.
All terms of payment are always 100% upfront. As soon as you place an order online your credit card will be charged. We have zero tolerance for credit card fraud and theft of our merchandise. Any and all fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address, your order will be placed under our Fraud Verification Process to verify the validity of your credit card, before your shipment is released. If this is necessary, then this may delay the shipping of your order.
All prices are subject to change. Without notice, Queen of Diamonds Hair will adjust pricing to its products. Queen of Diamonds Hair will only honor the current price listed. If a purchase is made, and then the price is increased, the customer will not be charged the increase. The price listed at the time of purchase is the price that will be honored.
Shampoo and condition your virgin hair extension prior to installation.
HAIR CARE INSTRUCTIONS
- Wash in cool water
- When washing your hair extension do not massage or twist the hair
- Apply a generous amount of conditioner
- Do not apply conditioner to areas where the extensions are attached
- After washing, allow to air dry (don’t roll or rub hair into a towel)
- Styling: 2-3 bundles are needed for a full weave depending on desired fullness. 16’ and longer 3 bundles are needed for a full weave.
Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to provide you with a general idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. It is part of the fun of buying and wearing premium quality virgin hair. Our hair is beautiful and unique, just like you!
Queen of Diamonds Hair only supplies unprocessed virgin hair and it comes in natural shades of 1B (Off Black). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! (Recommended to be done by a professional stylist). Since it is human hair there can be a variation of tone in the bundles/products you receive. Please be advised that upon shipment of any order we do our part in always attempting to send the best match available!
Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color!
All terms of payment are always 100% upfront. We accept all major credit cards and we use PayPal as the processor. As soon as you place an order online your credit card will be charged.
We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address, is greater than $500, or the order is placed over the phone, your order will be placed under our Fraud Verification Process to verify the validity of your credit card, before your shipment is released. If this is necessary, then this may delay the shipping of your order.
We reserve the right to refuse sales to any client without disclosure of reasoning.
Once payment is made there are no cancellations of orders.
Our office is not open on Saturday or Sunday. Any orders placed over the weekend will be processed first thing Monday morning, unless it is a holiday. Once shipped, orders arrive within the time allotted by the shipping method selected at checkout.
***ORDER PROCESSING DURING PEAK SEASON***
During the months of February and March, in the United States, the hair industry reaches its peak time. In consideration of this, we will ask that you allow 3-4 days for in house processing, as orders will be in large quantities. Once the order is packaged and shipping begins, your order should arrive within 4 shipping days. Allow a total of 5-8-business day turnaround.
If any product is out of stock, it will be shown as “sold out” or “unavailable” and you will not be able to purchase that product. However you can send us an e-mail regarding the item that you desire and how we may contact you, and as soon as the product is available we will notify you. We apologize but, we will not hold products for clients, the notification is a courtesy to let you know your product is back in stock.
Please note: Prices, specifications, and availability of products are subject to change without notice.
All Shipments Require a Signature.
For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
Queen of Diamonds Hair, LLC., we maintain a very high level of quality assurance. We inspect every bundle of hair through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, all sales are final.
Queen of Diamonds Hair, LLC., at its sole discretion, may exchange products under the following conditions:
Requests must be made within 5 business days of receipt of product(s). Any exchange requested after 5 business days of receiving the product will not be honored.
We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way. The bundles must be in the original form/state in which it was shipped.
According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.
Product must be exchanged for something of equal or greater value. In order to process an exchange the product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. No refunds will be permitted, unless it is determined that Queen of Diamonds Hair. is the party at fault, then we shall exchange the product at no additional cost to the customer.
In the case of an exchange request due to a customer’s’ discrepancy of the product or texture, Queen of Diamonds Hair. is NOT responsible for the return shipping costs. Customer is responsible for packaging and postage for return/exchange orders. Queen of Diamonds Hair will cover Regular Priority 3-4 day shipping to send the exchanged products. If Express shipping is requested per customer, customer is responsible for the $32.00 fee IN TOTAL. Queen of Diamonds Hair will not cover additional shipping and/or partial costs.
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS
Incomplete or incorrect address information is one of the major causes of shipment delays. Please double check your address information when placing your order. Make sure you have included ALL the necessary information required to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via USPS to the address provided. It is detrimental that you provide accurate and complete information. If an address correction needs to be made after your shipment has been sent you will be assessed the fee USPS charges to make the correction. NO REFUNDS WILL BE
ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days.
Queen of Diamonds Hair, LLC., reserves the right at our discretion to adjust prices, policies and procedures. Please check this page periodically for changes.
COPYRIGHTS, AND OTHER RIGHTS
Queen of Diamonds Hair, LLC., does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Queen of Diamonds Hair., will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Queen of Diamonds Hair Inc., is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Queen of Diamonds Hair., is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Queen of Diamonds Hair., does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Queen of Diamonds Hair will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Queen of Diamonds Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Queen of Diamonds Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
With the exception of your personal information, any communication or material you send to the Queen of Diamonds Hair site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Queen of Diamonds Hair, may use anything sent to Queen of Diamonds Hair, for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Queen of Diamonds Hair, you irrevocably transfer and assign to Queen of Diamonds Hair, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Queen of Diamonds Hair is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Queen of Diamonds Hair site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address, phone #) and financial information (such as credit card number, expiration date, billing address). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
When you place an order on our site, we will send you an email to confirm your purchase. If you have any further questions please refer to the “contact us” page.
If you use “Write a Review” to post a review on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums. We post testimonials and comments received from our customers via email. We are not responsible for the personally identifiable information you choose to submit in these forums.
One is not allowed, by policy, to make videos with the Queen of Diamonds Hair. name without consent from our company. We have the right to ask you to remove any media we did not authorize to be posted.
Information Sharing and Disclosure
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell, rent, trade, or otherwise share your personal information with third parties except as described in this privacy statement.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
How we collect information about you
When you visit the Queen of Diamonds Hair website, we collect information sent to us by your computer, mobile phone or other access device. This information may include your IP address, device information including but not limited to identifier, name and type, operating system, location, mobile network information and standard web log information, such as your browser type, traffic to and from our site and the pages you accessed on our website.
If you open an account, we may collect the following types of information:
• Contact information – your name, address, billing & shipping, phone, email, and other similar information.
• Financial information – the full bank account numbers and/or credit card numbers that you link to your Queen of Diamonds Hair account or give us when you use the QueenofDiamondsHair.com
When you use the Queen of Diamonds Hair site, we collect information about your transactions and your other activities on our website, application or when using the Queen of Diamonds Hair and we may collect information about your computer or other access device for fraud prevention purposes.
Finally, in order to help protect you from fraud and misuse of your personal information, we may collect information about your use and interaction with our website. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity that may affect the availability of the Queen of Diamonds Hair
When you access our website, we, or the companies we work with, may place small data files called cookies or pixel tags on your computer or other device. We use these technologies to recognize you as a Queen of Diamonds Hair customer, customize the Queen of Diamonds Hair. Services, content and advertising, measure promotional effectiveness, collect information about your computer or other access device to mitigate risk, help prevent fraud and promote trust and safety.
We use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire.
We also use Local Shared Objects, commonly referred to as “Flash cookies”, to help ensure that your account security is not compromised, to spot irregularities in behavior to help prevent fraud and to support our sites and services.
We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website. The help section of most browsers or browser add-ons provides instructions on blocking, deleting or disabling cookies.
How we protect and store personal information
Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.
We store and process your personal information on our computers in the US and elsewhere in the world where Queen of Diamonds Hair facilities or our service providers are located, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations.
How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
• Provide the Queen of Diamonds Hair and customer support you request;
• Process transactions and send notices about your transactions;
• Resolve disputes, collect fees, and troubleshoot problems;
• Prevent potentially prohibited or illegal activities, and enforce our User Agreement;
• Customize, measure, and improve the Queen of Diamonds Hair services and the content and layout of our website.
• Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences.
• Compare information for accuracy and verify it with third parties.
We don’t sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize the Queen of Diamonds Hair content and advertising. If you don’t wish to receive marketing communications from us or participate in our ad-customization programs, simply send us an email.
Photo Blast Disclaimer
Upon sending Queen of Diamonds Hair photos of you, our product, or tools used, they become property of Queen of Diamonds Hair. Photos are used for but not limited to promotions, marketing, social media, newsletters, and our site. Owners’ rights to the photo are given to Queen of Diamonds Hair without the anticipation for royalties and/or lawsuits. NO photo will be used for any reason to publicly harass or embarrass any customer. All photos must be of high quality with no existing watermarks. Queen of Diamonds Hair will add a watermark to your photo to prevent any other site, organization, company, or viewer to illegally copy the image. Thank you for participating and supporting our company as well as providing our viewers with an image to better help them see the products.
Sale prices change from time to time without warning prior to. Once an order has been placed, packaged, and shipped you are no longer eligible for further discounts. If the purchase has left our office and is in transit to you, the sale is final along with the price paid. No requests for price adjustments will be granted.
BANK / PAYPAL VERIFICATION ON ORDERS
All orders are verified for protection of you, the customer, and our company.
What is verified?
-All APPROVED transactions
-No declined or purchases on hold can be verified
-Billing details provided from customer.
-Name, address, and phone number attached to the card.
Why do we verify?
-Strictly for the protection of our customers. We are an online business, therefore no identity can been determined off of an invoice. Contacting the issuing bank of the card eliminates the risk of Internet fraud.
-Example if we did not verify: Tina in Ohio makes a purchase with fraudulent credit card information and the transaction is approved. If we skip the verification, the account is debited for amount of the purchase, and the product is also shipped. Weeks later Brian, the actual cardholder, calls to let us know he did not authorize the purchase. At this point, Brian is a victim and HHC is also a victim as the product has been shipped to Tina in Ohio.
How do we verify?
-Depending on the banking institution, it’s typically a department for merchants/companies to call to verify the information.
-For credit accounts like American Express, we have an online merchant address verification service.
What happens if there is not a match?
-When we provide the details to the bank and there is not a complete 100% match, we will contact the customer via phone and/or email for further information.
-We may request the accurate information for the billing.
-We may request a moment to conference the customer and bank on a call to get authentication on all ends and verify with banker.
-We may request a emailed or SMS message with photo ID showing corresponding address and name of cardholder.
-Once the verification has been completed on a specific card/customer, this step will not have to be repeated on each future purchase. In the case that a NEW card is used, we will verify again. Notations are made on the customers order with note of the last 4 digits of the card to keep track of previously verified customers.
We hope you’re understanding of our policies and know that we are here to provide the best customer service possible to you. If you have received this in an email, please contact us today!